WELCOME / MEET MIKAYLA
MEET MIKAYLA SHE’LL WALK YOU THROUGH VISIONLINK.
She helps new customers get set up and moving, and she’s the direct line if you get stuck.
“Digital onboarding doesn’t have to mean struggling through generic support articles alone. In this brief video walkthrough, I will guide you through the essential mechanics of tracking payload efficiency, machine location, and upcoming diagnostic intervals so you run like clockwork.”
MIKAYLA
Digital Onboarding Coordinator
Call, text, or email — she reads it all. Mikayla is your direct, human bridge to all digital tools and telemetry setups.
What she can sort out for you
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Finding your DCN
The 8-digit number on your delivery paperwork that CWS asks for. If you cannot find it, she reads it off your account.
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Getting VisionLink open
Your CWS login is the same login. If it will not let you in, she sorts it rather than sending you to a help article.
Open VisionLink -
Anything that is not working
Wrong machine on the account, a fault code you do not recognise, a part you cannot identify. Text her a photo.
Text Mikayla
Still stuck? Text Mikayla.
She answers real questions from real owners — usually same day.